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User involvement has become increasingly important in the management of all tenures. The implementation of Supporting People has required providers to become increasingly more effective in encouraging users to participate in the management of their services, and to ensure that users have a clear view of providers' policy and practice in a number of areas. This course will equip front line staff with the skills and practical tips to ensure that maximum benefits are realised by all parties. Course Contents Introduction and Introductions The Regulatory Context Looking at Philosophy and Process User Involvement and Supporting People Good Practice in User Involvement Dealing with challenges Impact on the Future of your Services Action Planning Which organisations would benefit from this course? Organisations wishing to improve the skills of front line staff Who should attend? Front line staff and their line managers Course Duration: one day Delivery methods: Presentation, exercises, group discussion, project work Trainer: Patricia Dearnaley

User involvement has become increasingly important in the management of all tenures. The implementation of Supporting People has required providers to become increasingly more effective in encouraging users to participate in the management of their services, and to ensure that users have a clear view of providers' policy and practice in a number of areas. This course will equip front line staff...

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