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Understand People and Conflict

Perpetual Training Solutions

Course Description

Course Description: This course will show you how to understand people and conflict. ? This course uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. ? Creating trust and respect in relationships by understanding why people are motivated to do the things they do. The simple to understand tool belies its power in creating neutral language to discuss what are usually seen as ?tricky problems. ? This course is suitable for anyone who wants to understand people?s motivations and improve relationships in teams and on a one-to-one basis will gain greatly from this course. Also anyone who wants to improve the breadth and depth of their understanding of people by using this exceptional tool. ? Delegates will gain 22.5 Professional Development Units from this course towards PMI recertification as it is approved by Institute of Management Consultancy (IMC) Prerequisites: This course includes the following modules: This course will show you how to understand people and conflict. ? This course uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. ? Creating trust and respect in relationships by understanding why people are motivated to do the things they do. The simple to understand tool belies its power in creating neutral language to discuss what are usually seen as ?tricky problems. ? This course is suitable for anyone who wants to understand people?s motivations and improve relationships in teams and on a one-to-one basis will gain greatly from this course. Also anyone who wants to improve the breadth and depth of their understanding of people by using this exceptional tool. ? Delegates will gain 22.5 Professional Development Units from this course towards PMI recertification as it is approved by Institute of Management Consultancy (IMC) Course contents Assess their motivational standpoint (using SDI) Understand other people?s motivations Realise how they may be seen by others with different motivations Learn the key ingredients of successful working relationships Understand how to sell their ideas to other people in their terms rather than their own Increase rapport and trust with colleagues through understanding their motivations (whether they attend or not) Understanding of how two colleagues see them (by use of pre-course questionnaires sent in advance) Create of a personal action plan to enable them to put what they have learned into action

Course Description: This course will show you how to understand people and conflict. ? This course uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. ? Creating trust and respect in relationships by understanding why people are motivated...

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