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Telesales Skills - Train the Trainer Introduction This course has been designed to train supervisors or managers to impart telesales/telemarketing skills to new telesales staff or for refresher training for existing staff. Aims and Objectives By the end of the course participants will be able to train staff in telesales skills and: Question Effectively Problem Solve Communicate Set Monitoring Levels Achieve Measurable Results The Course Covers Making a Start - Introduction to Learning Identifying Needs - How to find out what they need to know Setting Objectives - Desired Outcomes Giving and Receiving Feedback - How to Manage Training Effectively Preparing Materials Delivering Presentations - Body Language - Health & Safety Producing Results Maximizing Expertise on the Telephone Course Duration Two Days Certification Certificate of Attendance

Telesales Skills - Train the Trainer Introduction This course has been designed to train supervisors or managers to impart telesales/telemarketing skills to new telesales staff or for refresher training for existing staff. Aims and Objectives By the end of the course participants will be able to train staff in telesales skills and: Question Effectively Problem Solve Communicate Set Monitoring...

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