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Telephone today Features Incoming and outgoing calls handled in depth Enquiries/Queries - creating the right impression - proven sequence for answering the telephone - powerful communication techniques - how to sell an idea - building confidence. Getting clients enthusiastic about products/services Preparation - the Key - planning the day/preparing each call - getting past screens - making appointments for sales visits - establishing decision makers. Complaints - diffusing 'Mr Angry' - ensuring competitors can't 'cash in' - turning complaints into orders - getting further business from satisfied customers. Orders - closing the sale - ensuring correct orders are taken - introducing promotions - upgrading the incoming order - reducing discounts - overcoming objections - knowing when and how to ask for business - confirming sales details. Format ? one day programme ? mainly lecture ? participation encouraged. Benefits ? basic grounding in telephone techniques ? improved company image from first impression ? detailed knowledge on how to handle customers.

Telephone today Features Incoming and outgoing calls handled in depth Enquiries/Queries - creating the right impression - proven sequence for answering the telephone - powerful communication techniques - how to sell an idea - building confidence. Getting clients enthusiastic about products/services Preparation - the Key - planning the day/preparing each call - getting past screens - making...

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