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All our training courses can be tailored to suit your individual needs. Take a look at all the features that separate us from other Telephone Techniques training courses. Course Aims: To confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone. Duration: 1 day Objectives: To understand the difference between face to face and voice communication Understand the need for clear and concise understanding between all parties Understand what constitutes excellent Customer Care Agree on the importance of professional telephone techniques Provide effective questioning and listening techniques Recognize why it is important to own the call Deal with difficult/angry callers Develop a personal action plan Group discussion is an integral part of this course with role-plays used to learn how to put your newly learned skills into practice.

All our training courses can be tailored to suit your individual needs. Take a look at all the features that separate us from other Telephone Techniques training courses. Course Aims: To confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone. Duration: 1 day Objectives: To understand the difference between face to face...

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