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Course Description

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service.

If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential in enabling you to develop a customer caring attitude to delivering service effectively and consistently. Global Edulink is a leading online course provider, so we have designed this course to enhance customer service skills, so you can prove to employers and recruiters that you are able to provide customer service to the highest standard.

Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.

Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service. If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential in enabling...

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Course Content

1. Customer Service Principles

2. Excellent Customer Service Process

3. Communication Skills For Customer Service

4. Customer Service Techniques

5. Handling Customer Complains

6. Telephone Techniques

7. Telephone Etiquette

8. Telephone Customer Service Process

9. Power Of Telephone Courtesy

10. Internal Customer Service

11. Customer Service At Call Centres

12. Developing Effective Telephone Customer Service Skills

1. Customer Service Principles 2. Excellent Customer Service Process 3. Communication Skills For Customer Service 4. Customer Service Techniques 5. Handling Customer Complains 6. Telephone Techniques 7. Telephone Etiquette 8. Telephone Customer Service Process 9. Power Of Telephone Courtesy 10. Internal...

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Entry Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

  • This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

Assessment Methods

At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

At the end of the course learners will also take online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional Information

Certification

Successful candidates will be awarded certificate for Telephone Customer Service Training.

Career Path

There are different paths in which your career could develop. You can be a:

  • Customer Service Representative
  • Customer Service Agent
  • Receptionist
  • Administrators
  • Call Handlers
  • Call Centre Representative
  • Telemarketers
  • Consultants

Certification Successful candidates will be awarded certificate for Telephone Customer Service Training. Career Path There are different paths in which your career could develop. You can be a: Customer Service Representative Customer Service...

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