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Telephone Skills Do you put off difficult phone calls? Are you able to create the right impression on the phone? Do you get what you want when you make a 'cold call'? Have you ever missed an opportunity through not making a call you know you should have made? How do you sound to others when they call you? This workshop helps attendees improve their 'hit rate' when using the phone to seek information, explore opportunities, develop contacts and deal with difficult situations. There is ample opportunity for 'role play' to try out new techniques and approaches in a safe, supportive environment, and to discuss and resolve any specific issues that attendees may have. Course Content A typical workshop covers the following key topics: ? The pros and cons of the telephone as a business tool ? Identifying the right person to speak to ? Asking for information and referrals ? Cold calling ? Developing a confident and capable voice ? Using scripts to get the words right and avoid unpleasant surprises ? Getting around 'gatekeepers' ? Dealing with voicemail

Telephone Skills Do you put off difficult phone calls? Are you able to create the right impression on the phone? Do you get what you want when you make a 'cold call'? Have you ever missed an opportunity through not making a call you know you should have made? How do you sound to others when they call you? This workshop helps attendees improve their 'hit rate' when using the phone to seek...

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