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Topics covered during this half day telephone skills training course: Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language to sound professional Control a call and gain information Question and listen effectively Manage a difficult situation assertively Understand and learn the differences in customer service styles Cope with complaining customers Work with internal clients and teams effectively

Topics covered during this half day telephone skills training course: Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language to sound professional Control a call and gain information Question and listen effectively Manage a difficult situation assertively Understand and learn the differences in...

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