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Telephone Collections & Debit Management

Global Edulink

CPD - General Qualifications , Telecommunications

Course Description

Confidently and successfully collect payments over the phone

Global Edulink hosts the world’s best online education all in one place.  We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.

This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, candidates will learn how to organise and carry out calls so that they secure a customer commitment every time.

Confidently and successfully collect payments over the phone Global Edulink hosts the world’s best online education all in one place.  We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position. Credit control is the system used by...

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Course Content

1. Introduction Totelephone Collections

2. Understanding Collections

3. Techniques Of Communication

4. Understanding And Working With Customers

5. Understanding Behavior Styles

6. Identifying Effective Collections

7. Understanding Danger Signals

1. Introduction Totelephone Collections

2. Understanding Collections

3. Techniques Of Communication

4. Understanding And Working With Customers

5. Understanding Behavior Styles

6. Identifying Effective Collections

7. Understanding Danger Signals

 

Entry Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

  • This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.

Assessment Methods

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional Information

Certification:

Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Career Path:

This course would benefit the following:

  • Credit Controller
  • Collections Assistant
  • Collections Administrator
  • Collections Officer
  • Credit Co-Ordinator
  • Customer Service Advisor

Certification: Successful candidates will be awarded a certificate in Telephone Collections & Debit Management. Career Path: This course would benefit the following: Credit Controller Collections Assistant Collections Administrator Collections Officer Credit...

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