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TEAM MANAGEMENT Team members are often promoted to team leaders without specific or sufficient training in how to take on responsibility for others. Yet the move from working alongside your colleagues to managing them is difficult and requires adjustment in light of the changing nature of interpersonal relationships. Team leaders need to be able to communicate effectively and maintain morale whilst ensuring that company goals are met. This programme will enable team leaders to perform their roles competently and confidently by covering the challenges that they will encounter. Who should attend? Newly promoted team leaders or those needing to refresh or improve their existing skills. Business benefits Gain an understanding of your own work needs, preferences and skills Discover how to adapt your behaviour and develop your own approach in order to obtain results through your team Identify how and when to be accountable for your own decisions and those of others Learn how to handle difficult people, conflict situations and disciplinary procedures Programme objectives To outline the role of a team leader To develop the necessary skills, knowledge, understanding, tools and techniques required to be an effective team leader To demonstrate how to get the best from people through motivation and delegation To highlight how to improve communication skills To illustrate how to handle ?difficult? people and ?difficult? performance issues Programme focus The role of a team leader Setting objectives The eight step business planning process Time management Organising yourself and others Running team meetings Leadership style Motivation and delegation techniques Interactive communication Recruitment and selection Equal opportunities Coaching for improved performance Problem solving Handling difficult people Performing under pressure

TEAM MANAGEMENT Team members are often promoted to team leaders without specific or sufficient training in how to take on responsibility for others. Yet the move from working alongside your colleagues to managing them is difficult and requires adjustment in light of the changing nature of interpersonal relationships. Team leaders need to be able to communicate effectively and maintain morale...

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