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Mandatory Units A1 - Manage your own resources B5 - Provide leadership for your team D1 - Develop productive working relationships with colleagues E5 - Ensure your own actions reduce risks to health and safety Optional Units Choose 2 from the following: C1 - Encourage innovation in your team D5 - Allocate and check work in your team D7 - Provide learning opportunities for colleagues D8 - Help team members address problems affecting their performance D12 - Participate in meetings F5 - Resolve customer service problems F7 - Support customer service improvements NB - Units D8 and D12 are new to NVQ following September 2007 incremental change

Mandatory Units A1 - Manage your own resources B5 - Provide leadership for your team D1 - Develop productive working relationships with colleagues E5 - Ensure your own actions reduce risks to health and safety Optional Units Choose 2 from the following: C1 - Encourage innovation in your team D5 - Allocate and check work in your team D7 - Provide learning opportunities for colleagues D8 - Help...

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