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Team Leading CMI Diploma Level 2 About the course: This qualification is for delegates who are responsible for leading a team that provides services or produces goods, and need to maintain and develop effectiveness and efficiency of operations for which they are responsible. This course is valuable for delegates looking to progress as a team leader. Course Content: ? Lead a team which directly provides services or produces goods. ? Responsible for making sure the team work achieves the organisation's objectives and standards. ? Have some responsibility for planning, problem solving and decision making. ? Report to manager - who gives instructions to team leader. The Certificate covers the following topics: ? Organisation and self -development. ? Organising and communicating information effectively. ? Improving team, and individual, performance and effectiveness. ? Help team members address problems affecting their ? performance ? Effective use of team resources, and personal interaction. ? Health and safety awareness. ? Participate in meetings ? Maintain and develop effective working relationships. ? Resolve customer service issues. Progression: CMI Level 3 NVQ in Management (if job role supports this level) Enrolment Instructions: All candidates are required to attend an interview with the programme manager prior to enrolment. If required, we are able to arrange telephone interviews.

Team Leading CMI Diploma Level 2 About the course: This qualification is for delegates who are responsible for leading a team that provides services or produces goods, and need to maintain and develop effectiveness and efficiency of operations for which they are responsible. This course is valuable for delegates looking to progress as a team leader. Course Content: ? Lead a team which directly...

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