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Course Description

This course deals with exceptional leadership skills, managing staff, reporting back, delegation and how to motivate your team to achieve results. By the end of the course, you will know how to: ? State the key aspects of their role as a supervisor / team leader, and demonstrate how to put these into practice ? Understand their own values and motivations in the workplace, gain insight into those of others, and explain how this can be used to get the best out of their team ? Set appropriate and realistic standards/objectives for their team and for individuals within it ? Describe a model of team leadership and how they can put this into practice in their workplace ? Describe a wide range of different ways in which they can support the development of their team members and help them learn ? Give people effective feedback to improve and correct performance ? Delegate activities to team members effectively ? Explain their role in implementing formal people management procedures, such as discipline and attendance ? Produce an action plan to help them transfer their learning into the workplace ? Introduction and Welcome ? Understanding the Role of the Supervisor /Team Leader ? Understanding Yourself and Others ? Getting the Best out of People ? The 5 Key Roles of the Supervisor / Team Leader o Lead o Communicate o Plan o Organise o Control ? Setting Standards and Objectives ? A Model of Supervision / Team Leadership ? Developing Your Team ? Effective Feedback ? Delegation ? Personal Action Planning

This course deals with exceptional leadership skills, managing staff, reporting back, delegation and how to motivate your team to achieve results. By the end of the course, you will know how to: ? State the key aspects of their role as a supervisor / team leader, and demonstrate how to put these into practice ? Understand their own values and motivations in the workplace, gain insight into those...

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