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Course Overview To provide supervisors with an opportunity to review and improve their major management competencies. Course Content Day One What is a supervisor? What makes an effective supervisor? Self analysis Management styles questionnaire Your role in the organisation Examining your boundaries as a supervisor Delegation What is delegation? How to delegate Day Two Negotiation skills How to handle conflict situations Problem solving strategies and exercises Decision making Exercise Group decision making Day Three Managing a team Understanding how groups work Motivating team members Taking stock Identifying your own future training needs Establishing support networks Action planning

Course Overview To provide supervisors with an opportunity to review and improve their major management competencies. Course Content Day One What is a supervisor? What makes an effective supervisor? Self analysis Management styles questionnaire Your role in the organisation Examining your boundaries as a supervisor Delegation What is delegation? How to delegate Day Two Negotiation skills How to...

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