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Course Description

It is a participative course with maximum involvement through case study, discussion and human relations interview situations. By the end of the course participants will have: Examined their role as part of the management team Practised and developed their skills in human relations interview situations Sharpened their awareness of the problems of handling people in various interpersonal relationships Considered opportunities for personal development Course outline: The supervisor's role as part of the management team Handling human relations situations at work Informal counselling of employees' problems Discipline and grievance situations Setting objectives and reviewing performance Basic techniques of on-the-job instruction Recognising training needs to improve performance Action plan for personal development

It is a participative course with maximum involvement through case study, discussion and human relations interview situations. By the end of the course participants will have: Examined their role as part of the management team Practised and developed their skills in human relations interview situations Sharpened their awareness of the problems of handling people in various interpersonal...

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