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Social Engineering and Handling Difficult Calls

Agenda Security Services

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Course Description

Social Engineering and Handling Difficult Calls Specifically designed for research facilities the course covers 4 key areas: Receiving and responding to external calls Reviewing social engineering tactics Taking the fear out of difficult calls Key actions to minimise information loss What will I learn? This interactive course outlines how animal rights groups use your telephone systems and other method to gain information, terrorise people and issue bomb threats. We profile the kinds of calls to expect, how to deal with them effectively and how to develop simple templates for recording the information. We use role playing to enable participants to practice their newly developed skills in a non-threatening environment.

Social Engineering and Handling Difficult Calls Specifically designed for research facilities the course covers 4 key areas: Receiving and responding to external calls Reviewing social engineering tactics Taking the fear out of difficult calls Key actions to minimise information loss What will I learn? This interactive course outlines how animal rights groups use your telephone systems and other...

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