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Course covers: Part 1 Role and Responsibilities of a Door Supervisor Lesson 1 Players in the Leisure and Security Industries Lesson 2 Behavioral Standards Lesson 3 Equal Opportunities Lesson 4 Civil and Criminal Law Lesson 5 Arrest Lesson 6 Licensing Law Lesson 7 Searching Lesson 8 Health and Safety at Work Lesson 9 Drugs Awareness Lesson 10 Emergency Procedures Lesson 11 Recording Incidents and Crime Scene Preservation Part 2 Communication and Conflict Management. Lesson 1 - Recognising & Avoiding Conflict Lesson 2 - Self Awareness Lesson 3 - Customer Care Lesson 4 - Communication Lesson 5 - Reducing Conflict Lesson 6 - High Risk Conflict Lesson 7 - Problem Solving Lesson 8 - Learning from Conflict

Course covers: Part 1 Role and Responsibilities of a Door Supervisor Lesson 1 Players in the Leisure and Security Industries Lesson 2 Behavioral Standards Lesson 3 Equal Opportunities Lesson 4 Civil and Criminal Law Lesson 5 Arrest Lesson 6 Licensing Law Lesson 7 Searching Lesson 8 Health and Safety at Work Lesson 9 Drugs Awareness Lesson 10 Emergency Procedures Lesson 11 Recording Incidents and...

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