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Course Description

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The diploma is divided into 3 modules:

  • Developing Customer Service Skills – learn to work with customers, how to listen and communicate and more.
  • Developing Telephone handling and administrative skills – learn to deal with security, how to communicate via telephone, database management and more.
  • Developing Business Communication Skills – develop CV writing skills, business writing skills, interview skills and get to grips with the Microsoft Office suite.

As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need...

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Course Content

Course Curriculum

Additional Materials1: Professional Receptionist Training Course Objectives2: The 90: 90 Principle to create a powerful first impression3: Hot Telephone Tips4: Get the facts- ask the right questions5: Discuss Solutions- learning to listen6: Dealing with difficult customers7: Practice good telephone skills8: Managing database and company files9: Booking or Reservation procedure10: Deal effectively with security and safety issues11: Meeting Arrangements12: Successful Meetings & Minutes13: Organising a Meeting14: Arranging Business Travel and Accommodation15: Email Tutorial16: How to use Social Media to promote your company17: How to write a formal letter18: How to write Business Memo19: Business Writing and Memos20: Minute Taking21: Taking Minutes22: Microsoft Excel Tutorial23: MS PowerPoint Tips24: MS Word Tips & Tricks25: Microsoft OutlookExam

Course Curriculum Additional Materials1: Professional Receptionist Training Course Objectives2: The 90: 90 Principle to create a powerful first impression3: Hot Telephone Tips4: Get the facts- ask the right questions5: Discuss Solutions- learning to listen6: Dealing with difficult customers7: Practice good telephone skills8: Managing database and company files9: Booking or...

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Entry Requirements

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Assessment Methods

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional Information

Successful candidates receive a Diploma in “Professional Receptionist Training“.

Successful candidates receive a Diploma in “Professional Receptionist Training“.

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