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Outline Content Recognise good practice in relation to differing cultures; Understand the importance of first impressions and personal judgements when dealing with members of the public; Understand the relevance of legislative requirements under race related acts; Know how to access general information through the Understanding Difference reference file; Identify institutionalised racism and highlight the need to review and renew policies & procedures; Ensure that services are delivered equitably, irrespective of race, culture, nationality or ethnic origin.

Outline Content Recognise good practice in relation to differing cultures; Understand the importance of first impressions and personal judgements when dealing with members of the public; Understand the relevance of legislative requirements under race related acts; Know how to access general information through the Understanding Difference reference file; Identify institutionalised racism and...

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