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Course Description

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need it.

What will I learn?

The course provides the the opportunity to study:

  • Telephone manner / skills
  • Various reception roles (hairdressing, hotel, front desk and more)
  • The 90:90 Principle
  • How to communicate with customers / clients
  • Dealing with difficult customers
  • Various kinds of questions / how to ask the right questions
  • Listening skills

As you can see, the course covers the fundamentals of receptionist duties, and also covers more advanced areas. This is so candidates are able to build knowledge and will be fully prepared for work. Take the skills you learn from us and kick start a fantastic and successful career.

Learning with Study 365 has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Often working in an administration role or as a receptionist provides progression and can lead to management roles. If you hope to work in an office or reception environment then this course is perfect. Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand style, and you will have help from a personal tutor whenever you need...

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Course Content

Course Curriculum

Download Materials1: Professional Receptionist Training Course Objectives2: The 90: 90 Principle to create a powerful first impression3: Hot Telephone Tips4: Get the facts- ask the right questions5: Discuss Solutions- learning to listen6: Dealing with difficult customersFinal Exam

Course Curriculum Download Materials1: Professional Receptionist Training Course Objectives2: The 90: 90 Principle to create a powerful first impression3: Hot Telephone Tips4: Get the facts- ask the right questions5: Discuss Solutions- learning to listen6: Dealing with difficult customersFinal...

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Entry Requirements

Learners must be age 17 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Learners must be age 17 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Assessment Methods

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Additional Information

Successful candidates will be awarded certificate in “Receptionist Training“.

Successful candidates will be awarded certificate in “Receptionist Training“.

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