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Professional Reception and Switchboard Training

1TRAINING

CPD - General Qualifications , Hotel Ptrs, Receptn, Serv Staff

Course Description

This Professional Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

This Professional Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist.  As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. Our online courses offer you the opportunity to study 24/7 wherever...

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Course Content

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle To Create A Powerful First Impression

3: Hot Telephone Tips

4: Get The Facts- Ask The Right Questions

5: Discuss Solutions- Learning To Listen

6: Dealing With Difficult Customers

 

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle To Create A Powerful First Impression

3: Hot Telephone Tips

4: Get The Facts- Ask The Right Questions

5: Discuss Solutions- Learning To Listen

6: Dealing With Difficult Customers

 

 

Entry Requirements

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

  • You must be 16 or over
  • You should have a basic understanding of English and basic IT knowledge
  • You will need a computer or tablet with internet connection (or access to one)

Assessment Methods

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course. Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed...

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Additional Information

Price

Only £19.00

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Professional Reception & Switchboard Training Certificate.

What careers can I get?

With this qualification, you could become any of the following:

  • Telephone Interviewer
  • Receptionist
  • Switchboard Operator
  • Front Desk Operator

Price Only £19.00 What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Professional Reception & Switchboard Training Certificate. What careers can I get? With this qualification, you could become any of the...

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