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Abstract A course to provide participants with the skills to investigate and solve problems. Course Content The course will consist of a number of short presentations interspersed with practical exercises designed to reinforce the learning process. The course will address: Identifying and Reducing the Costs of Quality Tools and Techniques for Problem Solving and How these can be used to Achieve Continuous Improvement, including: The Five-Step Approach to Process Improvement Process Definition Gathering and Analysing Data in Support of Problem Solving Line Charts Bar Charts Stratification Pareto Analysis Critical Process Analysis Brainstorming Techniques Cause and Effect Diagrams Solutions Analysis (Reverse Cause and Effect) Process Mapping GANTT Charts Note: The course can be given as a one-day course, in which case we will cover the same ground, but there will be fewer opportunities for practical exercises to practice the individual tools and techniques.

Abstract A course to provide participants with the skills to investigate and solve problems. Course Content The course will consist of a number of short presentations interspersed with practical exercises designed to reinforce the learning process. The course will address: Identifying and Reducing the Costs of Quality Tools and Techniques for Problem Solving and How these can be used to Achieve...

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