Loader
Course Image

Course Description

Problem Solving A 1-day ready-to-run development programme This 1-day programme delivers a ?toolkit' of practical techniques that are applicable in virtually every day-to-day problem solving and decision-making situation that you will encounter in most roles within an organisation. Defining a problem as distinct from its symptoms Overcoming typical misconceptions Understanding and applying the tools of problem analysis Deciding on the most appropriate solution Useful decision making tools Analysing and involving stakeholders Selling the solution Planning for successful implementation Benefits Improved complaint handling Reduced staff pressure and stress levels Improved customer retention & repeat purchase Reduced negative PR Less likelihood of successful legal challenge Better and faster application of your complaints process

Problem Solving A 1-day ready-to-run development programme This 1-day programme delivers a ?toolkit' of practical techniques that are applicable in virtually every day-to-day problem solving and decision-making situation that you will encounter in most roles within an organisation. Defining a problem as distinct from its symptoms Overcoming typical misconceptions Understanding and applying the...

Read More

Related Courses