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Have you ever had to deal with situations where there is a difference in personalities, values or standards? Do you need to make sure that conflict doesn't affect your team's ability to meet business objectives? Do you want to be confident that you can use conflict to promote positive change? Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course will provide the necessary insights and relevant skills that can be applied whenever conflict does arise. It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships. By the end of the course you will be able to: recognise the root causes of all forms of conflict define the characteristics of conflict in general identify your preferred style for dealing with conflict describe the importance of interpersonal behaviours when dealing with conflict select the most appropriate tactic for dealing with conflict recognise how different types of behaviour can impact on conflict situations identify the four stages in facilitating confrontation and reconciliation. What will the course cover? Personal objectives for the course. Your experiences of conflict situations. Features and descriptors associated with conflict. Characteristics of conflict. The conflict mode instrument inventory. Five methods of managing conflict. Conflict and non-verbal communication. Questioning techniques. Listening skills that are important when dealing with conflict. Barriers to effective listening. Healthy and unhealthy conflict. Assertiveness skills. Transactional analysis - the ego-state model. Facilitating confrontation and reconciliation. A Positive Conflict Resolution case study. Completion of a personal action plan. Related courses from which you may also benefit: Assert Yourself and Build Confidence Communicate Effectively Dealing with Challenging Customers

Have you ever had to deal with situations where there is a difference in personalities, values or standards? Do you need to make sure that conflict doesn't affect your team's ability to meet business objectives? Do you want to be confident that you can use conflict to promote positive change? Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business...

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