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PDCA provides a structured and team approach to problem solving, and equips delegates with a range of tools and techniques to enable efficient root cause analysis. Course Content Introduction to Problem Solving - Developing a structured approach - The Plan Do Check Act cycle (PDCA) Become Aware of the Problem - Problem Solving vs fire fighting - Proactive vs reactive problem solving - Prioritising improvement projects Establish the Team, Data Collection, & Planning - Team selection and roles - Data Collection - what data to collect - Developing the time plan Define and Quantify the Problem - Problem description analysis - SMART Objectives - Process flow charting Determine and Verify Root Causes - Cause and effect, 4M checklists - 5 Why, tally charts, Pareto analysis Develop and Verify Solutions - Creative solution generation techniques - Brainstorming, brainlisting, analogy, lateral thinking - Solution selection techniques Implement and Verify Solutions - Pilot testing and validation - Developing an implementation plan - Sustaining the improvement Review Performance - Lessons learnt - Reviewing humanistic and mechanistic improvements Overview of Poka Yoke - Background and history - Types of inspection and source inspection - Examples of Poka Yoke devices

PDCA provides a structured and team approach to problem solving, and equips delegates with a range of tools and techniques to enable efficient root cause analysis. Course Content Introduction to Problem Solving - Developing a structured approach - The Plan Do Check Act cycle (PDCA) Become Aware of the Problem - Problem Solving vs fire fighting - Proactive vs reactive problem solving -...

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