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Persuading and Influencing for the PA and Admin Personnel

Reed Learning

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Course Description

Who is it for PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation. What is it about Ability to establish and build rapport at all levels An understanding of the differences between manipulating and influencing Recognition and practice of helpful behavioural techniques Negotiation and conflict resolving skills Questioning techniques to achieve results What will i get out of it PAs and secretaries have a pivotal role coordinating meetings; collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and without conflict. Course overview Communication theory The different elements of communication and how they work together to influence our interpersonal communication. What is influencing? Building rapport with your manager and colleagues The difference between influencing and manipulating The link between self esteem and influencing; how to build it Interpersonal communication Why does it matter and what is it? The difference between personality and behaviour and the three behaviour types Choosing helpful behaviour Handling conflict and difficult situations Questioning and negotiation Choosing and using appropriate questions Being clear on your objectives and bottom line Meeting the needs of both parties

Who is it for PAs and secretaries who need to communicate effectively with many departments and have a responsibility for conflict handling and negotiation. What is it about Ability to establish and build rapport at all levels An understanding of the differences between manipulating and influencing Recognition and practice of helpful behavioural techniques Negotiation and conflict resolving...

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