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Course Description

  • Communications
  • Negotiating, influencing and persuading
  • Assertiveness
  • Emotional intelligence, empathy and resilience
  • Continuous professional development

  • Communications
  • Negotiating, influencing and persuading
  • Assertiveness
  • Emotional intelligence, empathy and resilience
  • Continuous professional development

 

Additional Information

Target audience

  • HR officers and managers who are newly appointed to the role and who lack previous generalist experience.
  • HR assistants, administrators and PAs who support more senior HR staff.
  • Staff who work in HR-related areas.
  • Line managers or supervisors who have responsibility for HR activities.
  • Owners or managers of small businesses who have overall responsibility for the ‘people element’ within them.

Learning outcomes

Upon completion of this course, you will:

  • Understand the concept of self-development and the need to take some risks in seeking to improve your own personal effectiveness.
  • Appreciate the main concepts behind a range of skill areas that underpin much of effective HR practice – communication, negotiating and assertiveness.
  • Understand the importance of emotional intelligence and empathy in working with people.
  • Be willing to identify your existing strengths and development needs in these areas and plan to address the latter by proactively seeking out appropriate learning experiences.
  • Be able to select and take appropriate actions to develop your skills.

Target audience HR officers and managers who are newly appointed to the role and who lack previous generalist experience. HR assistants, administrators and PAs who support more senior HR staff. Staff who work in HR-related areas. Line managers or supervisors who have responsibility for HR activities. Owners or...

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