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Personal Communication Skills for Technical Professionals

Kingswell

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Course Description

A one-day workshop on communications skills If delegates apply the knowledge learnt in this workshop it will improve customer relationships, improve customer satisfaction, improve the image of their function and improve relations between themselves, other internal departments and their customers Why you should attend Only at this workshop can you cover all techniques of communication - written, verbal and non-verbal - and learn how to improve communication between you and your colleagues, peers and customers. You will learn powerful influencing techniques that improve team work and give you an edge in negotiating. Who should attend All technical professionals, especially those dealing with suppliers or customers. How you will benefit By the end of the workshop, delegates will Improve communication skills Improve written communication Improve verbal communication Better establish rapport with customers Learn techniques for active listening Learn how to elicit information to improve their problem diagnosis and analysis Discover influencing techniques Be better equipped to deal with difficult customers and colleagues Build personal communications skills to satisfy customers Learn how to improve confidence and cope with stress Understand personality types and how to deal with them Understand the basics of negotiating Programme Effective Written Communication Verbal Communication Establishing Rapport NLP - New tools for rapport Active Listening Questioning and Interviewing Techniques Words, language and meanings Influencing people Dealing with difficult customers Dealing with difficult colleagues How to handle criticism Personality types Team roles and interplay Negotiating techniques

A one-day workshop on communications skills If delegates apply the knowledge learnt in this workshop it will improve customer relationships, improve customer satisfaction, improve the image of their function and improve relations between themselves, other internal departments and their customers Why you should attend Only at this workshop can you cover all techniques of communication - written,...

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