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Course Description

  • Setting goals
  • Providing feedback
  • 360-degree feedback
  • Conducting performance reviews
  • Assessing performance
  • Coaching
  • Managing underperformers

  • Setting goals
  • Providing feedback
  • 360-degree feedback
  • Conducting performance reviews
  • Assessing performance
  • Coaching
  • Managing underperformers

Additional Information

Target audience

  • HR managers and executives
  • Top management and line managers who wish to understand performance management in a strategic sense that enables the goals of individuals and teams to be aligned to the strategic goals of the organisation.
  • HR business partners and advisors
  • HR professionals and practitioners
  • Senior officers and assistantsemployed within the HR function of their organisation who wish to deploy performance management as a systematic and continuous process for improving organisational performance by developing the performance of individuals and teams.

Learning outcomes

Upon completion of this course, you will be able to understand:

  • Setting goals as a key performance management activity that defines the direction people should take and provides the criteria needed to assess performance.
  • Feedback to people on how they are doing as an important performance management activity.
  • 360-feedback as a more accurate and balanced assessment of performance and behaviour.
  • Performance management as a continuous process that involves both formal and informal reviews.
  • The approaches to performance assessment and how these approaches operate in practice.
  • Coaching as a personal (usually one-to-one) on-the-job approach to helping people to develop their skills and levels of competence.
  • Analysis of the underperformance problem and ways of dealing with it.

Target audience HR managers and executives Top management and line managers who wish to understand performance management in a strategic sense that enables the goals of individuals and teams to be aligned to the strategic goals of the organisation. HR business partners and advisors HR professionals and...

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