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T his course aims to assist delegates in understanding the principles of performance management and the techniques used in carrying out an effective appraisal interview. Course Objectives On completion of the training, participants will be able to Understand the importance of Continuous Staff Development Devise strategies for managing performance more effectively Deal with underperforming members of staff Plan and prepare for an appraisal skills interview Identify and use different questioning techniques and styles Demonstrate listening skills Course Content Continuous Staff Development What is Continuous Staff Development? The benefits to the organisation, the team and the individual. Creating the right environment for development and learning Performance Management Winning commitment by motivating your staff as individuals and as a team Identifying the skills, attitudes and knowledge needs by colleagues. Training, developing and empowering new and experienced staff Coaching, praising and providing constructive performance reviews Delegation and Empowerment Empowering staff through the delegation of tasks Delegating with confidence ? effective techniques Underperformance Why people under-perform Discussing expectations Defining the problem, identifying and closing the gap Appraisal Interview The structure of the interview Your role in the interview The role of your interviewee Setting goals and objectives Preparing performance statements Directing the conversation to objectives and aspirations Tailored This course can be delivered: to meet individual company requirements within company premises specifically to a group or team of staff one to one for senior executives

T his course aims to assist delegates in understanding the principles of performance management and the techniques used in carrying out an effective appraisal interview. Course Objectives On completion of the training, participants will be able to Understand the importance of Continuous Staff Development Devise strategies for managing performance more effectively Deal with underperforming members...

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