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Performance Management Duration: 2 Days The appraisal process is just one part of effective performance management. Many managers dread conducting appraisal interviews and managing performance because they fail to see the business benefits of the process. Course Designed For Those who have responsibility for managing staff and/or who conduct performance appraisal interviews. Objectives How will you and your organisation benefit? Upon completion of this course you should be able to: Link the benefits of the business to performance appraisals Agree and review performance objectives Conduct an appraisal interview Plan how to support your staff through the performance management process Optional: Use of professional actors for role plays and practical activities Course Outline Benefits to the business of performance management The performance management cycle Case Study examples of business benefits Conducting performance appraisals Planning, preparation and essential documentation Agree and review performance objectives Writing S.M.A.R.T. performance objectives Conducting the appraisal interview Supporting Staff The role of the coach Identifying and planning for training needs How to manage poor performance Learning Methods A variety of learning methods to facilitate skill development Role plays/mock interviews Feedback and observation groups Further Development Managing Conflict Interviewing Skills Effective Communication Coaching Skills Problem Solving through Creative Thinking

Performance Management Duration: 2 Days The appraisal process is just one part of effective performance management. Many managers dread conducting appraisal interviews and managing performance because they fail to see the business benefits of the process. Course Designed For Those who have responsibility for managing staff and/or who conduct performance appraisal interviews. Objectives How will...

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