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Course objectives: On completion of this programme you will be able to: -Identify, encourage and enhance effective behaviour at work -Plan, structure and run the performance appraisal meeting -Identify the most appropriate performance measurement techniques and systems for an organisation -Link rewards to measured performance reactions -Use performance management to reinforce and drive human resource strategy -Understand the limitations of performance management -Deal with difficult situations and handle different staff reactions -Understand the benefits of coaching and mentoring Course content: The purpose of having a performance management process -Performance versus satisfaction -Performance Management versus performance appraisal -Performance management cycle wheel Setting performance measures -Performance standards -Personal objectives -SMART objectives Monitoring performance -Ways of monitoring -The importance of regular performance reviews -Giving feedback -Managing satisfaction Communication skills -Listening -Asking questions -Reflecting back The appraisal meeting -Preparation -Running the meeting -Do's and don'ts of appraisals Counselling skills -Dealing with appraisee reactions -Using feedback as a way to support and coach Maintaining motivation -The top motivators -How to apply motivation into performance management -Key principles of motivation Review of Programme Other Recommended Programmes -Maintaining Motivation -The Manager as a Coach -Mentoring in the Workplace

Course objectives: On completion of this programme you will be able to: -Identify, encourage and enhance effective behaviour at work -Plan, structure and run the performance appraisal meeting -Identify the most appropriate performance measurement techniques and systems for an organisation -Link rewards to measured performance reactions -Use performance management to reinforce and drive human...

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