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The aim To help healthcare workers learn about and understand their patient population, and provide better care. About the programme Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare worker must be equipped with the awareness and skills to treat patients with different cultural, religious, and language backgrounds. In this programme, you'll witness the valiant yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs towards medicine they do not understand. This lack of understanding not only hampers communication, it delays proper treatment. This insightful programme clearly illustrates to healthcare workers the importance of learning about their patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care. In the programme, poignant scenes examine concerns faced in healthcare delivery everyday. And though the challenges, patients and solutions are highly diverse, the basic principles are not. Participants are taught to: - Learn about the beliefs and practices of their patient population. - Not only tolerate, but try to accept the different cultural practices of their patients. - Never forget they are treating an individual. The key outcomes -Encourages workers to know the customs of patients -Models empathy and respect -Improves patient care Programme includes: DVD (18 Mins) Leader's Guide Information: Produced by CRM Learning.

The aim To help healthcare workers learn about and understand their patient population, and provide better care. About the programme Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare worker must be equipped with the awareness and skills to treat patients with different...

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