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Part Time EDEXCEL Adv Professional Diploma in Management Studies

Rotherham College

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Course Description

How to manage aggressive people effectively and gain successful resolution for both parties. This course will help you increase your ability to? ? Master unique techniques to avoid and defuse conflict ? Use skilled language patterns that defuse situations ? Identify ?the bait? and respond skilfully ? Employ a staggeringly effective ?fear control? technique that will enable you to be calm when it matters! ? Manage conflict to achieve better outcomes ? Stop aggressive people in their tracks ? Verbalise your needs and gain respect ? Resolve staff issues quickly and effectively ? Pass on easily learnt techniques to your team ? Exude confidence when dealing with situations

How to manage aggressive people effectively and gain successful resolution for both parties. This course will help you increase your ability to? ? Master unique techniques to avoid and defuse conflict ? Use skilled language patterns that defuse situations ? Identify ?the bait? and respond skilfully ? Employ a staggeringly effective ?fear control? technique that will enable you to be calm when it...

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