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What you will study *Understanding the meaning and causes of conflict * Internal and external customer conflict * The cost of conflict * Resolving conflict * Communicating effectively during conflict * Preventing conflict through communication * Avoiding conflict across a wide range of industry sectors If an accredited course is not required, this outline can be customised to meet company needs. How you will learn This is a very interactive course involving a PowerPoint presentation, open discussions and working in pairs or small groups How you will be assessed The course includes an assessment consisting of true or false questions.

What you will study *Understanding the meaning and causes of conflict * Internal and external customer conflict * The cost of conflict * Resolving conflict * Communicating effectively during conflict * Preventing conflict through communication * Avoiding conflict across a wide range of industry sectors If an accredited course is not required, this outline can be customised to meet company needs....

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