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Who should attend ? NVQ PLUS is a comprehensive development programme for Supervisors and First Line Managers. Delivered one day per month over a 10 month period, this programme is designed specifically to ensure your supervisors receive high quality training in vital management skills whilst having plenty of time and support to develop those skills fully and properly. Why should you attend ? There are 10 development days in the programme, each comprising a training session in the morning and a coaching workshop in the afternoon. The training sessions will develop your supervisors in skills and techniques they need to perform effectively and confidently in their role, while the coaching workshops will further encourage them to use their new skills in the work place. The result: well trained supervisors who are capable of bringing about actual improvements in their team's performance, working practices and themselves, with confidence and professionalism. The programme is suitable for experienced supervisors or those new to the role. It will be run at Park House in Thornbury and supervisors must attend all sessions. Successful completion will result in the award of two national qualifications. Course Outline The programme will include the following areas of development: How to build and lead a successful team How to motivate your staff How to ensure you communicate effectively and consistently Delegating without guesswork, guilt or anxiety Managing the performance of others and providing them with feedback Your responsibilities in regard to health and safety, and that of others Planning, implementing and managing change Dealing with conflict and disciplinary issues Solving problems and making decisions 11 December 2008 15 January 2009 23 February 2009 13 March 2009 20 April 2009 18 May 2009 15 June 2009

Who should attend ? NVQ PLUS is a comprehensive development programme for Supervisors and First Line Managers. Delivered one day per month over a 10 month period, this programme is designed specifically to ensure your supervisors receive high quality training in vital management skills whilst having plenty of time and support to develop those skills fully and properly. Why should you attend ?...

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