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Course Overview: Have you ever wondered why you had the right words but didn't get the business or do the deal? Are you ever unsure about which chair to take at an informal meeting? Yes, it does matter. How can you be sure that you give an impression of calm confidence? With so much communication being non-verbal, how we do and say things is at least as important as the actual words we use. If you?re trying to make the right impression with a new contact, entering into negotiations, or simply trying to get along better with colleagues, an appreciation of the importance of non-verbal communication can make the difference between success and failure. This workshop presents a range of tools and techniques for interpreting non-verbal cues, and for ensuring that the signals we give out are appropriate and really do match their intended effect. Access to these tools will enhance attendees' influencing skills, help them to understand what's going on behind the fa?ade, and give them an enormous advantage in 'reading' people's real intentions, motivations and concerns. There is ample opportunity for 'role play' to try out new techniques and approaches in a safe, supportive environment, and to discuss and resolve specific issues. Course Content: The workshop is divided into three modules: The Non-Verbal Vocabulary. The morning is spent deconstructing the non-verbal codes through which we communicate. These include: Appearance ? Like it or not, packaging does matter Touch ? Your handshake says a lot about you Facial expressions & head movements ? Let your face do the talking Eyes ? Tread the fine line between staring and lack of interest Voice and speech ? Make sure that your voice doesn't let you down Posture & gesture ? Gesture clusters are key to accurate interpretation Space ? Invade someone's space bubble at your peril! Time ? Time is money... or is it? Putting The Package Together. The afternoon starts by looking at how the codes operate in harmony (or disharmony) to tell a complete story. The issues discussed include lies, white lies and insincerities; how to tell if someone is interested, bored or indifferent; and the non-verbal structure of power and influence. Real Life Scenarios. The day ends with role plays through which participants start to put what they've learnt into practice.

Course Overview: Have you ever wondered why you had the right words but didn't get the business or do the deal? Are you ever unsure about which chair to take at an informal meeting? Yes, it does matter. How can you be sure that you give an impression of calm confidence? With so much communication being non-verbal, how we do and say things is at least as important as the actual words we use. If...

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