Loader
Course Image

Course Description

Learning outcomes By the end of the day all delegates will be able to: ? Fully describe the meaning of negotiating and its impact on their business. ? List and utilise the various types of closing techniques following negotiation ? Qualify client objections and describe the process for overcoming them. ? List the skill set required to enable successful negotiations. ? List the process for preparing prior to negotiations. ? Describe the steps to be taken to achieve a WIN: WIN outcome in negotiations Course contents Closing The different methods of closing 10 secrets to successful closing Recognising objections Overcoming objections Characteristics of a successful negotiator Attitudes towards conflict Rethinking your approach The win: win philosophy The give: get principle Factors to consider Major/minor Expectations Eight critical mistakes Defining the negotiation process Six basic steps to negotiation Getting to know one another Discussing goals and objectives Starting the process Conflict begins Reassessment & compromise Agreement

Learning outcomes By the end of the day all delegates will be able to: ? Fully describe the meaning of negotiating and its impact on their business. ? List and utilise the various types of closing techniques following negotiation ? Qualify client objections and describe the process for overcoming them. ? List the skill set required to enable successful negotiations. ? List the process for...

Read More

Related Courses