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Course Overview Negotiation - whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills it can be positive and informative, leading both parties to a greater understanding of each other's needs. Prerequisites No previous knowledge is required. Objectives Delegates will be able to : Upon completion of the course delegates will be able to conduct successful negotiations by using appropriate planning and communication techniques. It will show participants how to use and counter a range of negotiation tactics in order to reach a mutually satisfactory outcome. Training Options Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you Whats Included Comprehensive colour course manual and exercises Lunch (When at our training venue) Refreshments (When at our training venue) Relaxed refreshment area at our training room Course Content Introduction Concepts and processes of negotiation The five steps of negotiation - plan, explore, offer, barter, close Planning a negotiation Planning strategies and tactics Setting realistic targets Predicting the other party's targets and behaviour Objectives - short term and long term Communication Skills Using verbal contributions to get constructive responses Using tactics appropriate to the participant's own style Active listening Non-verbal communication Verbal skills - persuasion breaking deadlocks Asking the right questions Negotiation Skills Personal attitudes to negotiation Strategies for conflict management Passive and active strategies. Implications and relationships Making profitable and successful agreements

Course Overview Negotiation - whether with colleagues or with external contacts, can be a frustrating and unnecessarily confrontational experience. However with the correct skills it can be positive and informative, leading both parties to a greater understanding of each other's needs. Prerequisites No previous knowledge is required. Objectives Delegates will be able to : Upon completion of the...

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