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NCFE L2 Certificate for Airport Passenger Services Agent

City of Wolverhampton College

Course Description

This course provides an understanding of the airport industry and develops general skills and knowledge of the duties required to be an Airport Passenger Services Agent. It will develop an understanding of airport communications and terminology and provide a knowledge of customer care and how to handle the needs of airline passengers Entry Requirements ?Be interested in the Airline/Airport Industry ?Be able to commit to the programme of study. Course Content ?Research the Airport Industry and the role of the Airport Passenger Services Agent. ?Understanding Airport knowledge required by Airport Passengers Services Agent ?Deal effectively with the processing of Aircraft Passengers. ?Identify the boarding procedure for Aircraft passengers ?Identify the procedures for decontrolling passengers ?Procedures involved in disembarkation. How will I be assessed? Assessment will be through portfolio building along with practical activities. What can I do next? On completion of this qualification learners may progress into employment or further studies. Additional costs Tuition & Exam Fee - Please enquire Additional cost for Airport visits may be required.

This course provides an understanding of the airport industry and develops general skills and knowledge of the duties required to be an Airport Passenger Services Agent. It will develop an understanding of airport communications and terminology and provide a knowledge of customer care and how to handle the needs of airline passengers Entry Requirements ?Be interested in the Airline/Airport...

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