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Course Level: Level 2 Entry Requirements: A keen interest in employment within the airlines Good communication skills Level 1 adult literacy skills an advantage Course Description: This qualification is ideal for those individuals seeking employment within the Airport passenger Services sector as well as those wishing to increase their knowledge in the tourism and passenger transport sectors. Alternatively this could be utilised by individuals currently working in the industry who are wishing to receive recognition of their experience and expertise. Course Content: ?Unit 1 ?? Research the airport industry and the role of the airport passenger service agent ?Unit 2 ?? Understand airport knowledge required by the airport passenger service agent ?Unit 3 ?? Deal effectively with the processing of aircraft passengers ?Unit 4 ??Identify the boarding procedure for aircraft passengers ?Unit 5 ??Identify the procedures for decontrolling aircraft passengers ?Unit 6 ?? Procedures involved in disembarkation of airline passengers Progression: Employment or other relevant qualifications such as: ?Level 2 Certificate in Customer Service for Hospitality, Leisure, Travel and Tourism ?Level 2 Certificate for Airline Cabin Crew ?Level 3 BTEC National Certificate in Aviation Operations Board: NCFE Assessment: Practical assessment evidence and a portfolio of work will be submitted demonstrating a range of work for each of the above units. 1 day off campus assessment at the end of the course will also be required. Course Length: Start date 22 Jan 09 until 4 Jun 09 for 4 hours a week on a Thurs at 09.30. Course Available at: Castle Vale Campus

Course Level: Level 2 Entry Requirements: A keen interest in employment within the airlines Good communication skills Level 1 adult literacy skills an advantage Course Description: This qualification is ideal for those individuals seeking employment within the Airport passenger Services sector as well as those wishing to increase their knowledge in the tourism and passenger transport sectors....

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