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Course Description

ICI gives you the opportunity to join the challenging yet highly fulfilling field of medicine as a medical secretary. If you are genuinely interested in health and medicine and have superb customer service skills, you can enjoy a rewarding career in this profession.

ICI gives you the opportunity to join the challenging yet highly fulfilling field of medicine as a medical secretary. If you are genuinely interested in health and medicine and have superb customer service skills, you can enjoy a rewarding career in this profession.

Course Content

Students will complete the following units:

1 Medical Terminology

  • Medical Definitions, Prefixes & Glossary
  • Abbreviations & Acronyms
  • Using Medical Terminology
  • Human Systems & Anatomical Divisions
  • Pharmacology

2 Maintain Patient Records

  • Monitor & Review
  • Accessing Records
  • Maintenance of Records

3 Prepare and Process Medical Accounts

  • Provide Advice to Patients About Fees
  • Process Referrals to Specialist Practitioners
  • Prepare and Process Medical Accounts

4 Organise Schedules

  • Organise Appointments

5 Maintain Workplace Safety

  • Occupational Health & Safety

6 Computer Applications

  • Word Processing Software
  • Office Computer Systems

7 Writing Correspondence

  • Letter Structure
  • Formats
  • Editing & Proofreading

8 Confidentiality & Privacy in a Medical Environment

  • Codes of Conduct
  • Confidentiality & Privacy
  • Security Procedures

9 Phone Skills

  • Telephone techniques

Students will complete the following units:

1 Medical Terminology

  • Medical Definitions, Prefixes & Glossary
  • Abbreviations & Acronyms
  • Using Medical Terminology
  • Human Systems & Anatomical Divisions
  • Pharmacology

2 Maintain Patient Records

  • Monitor & Review
  • Accessing Records
  • Maintenance of Records

3 Prepare and Process Medical Accounts

  • Provide Advice to Patients About Fees
  • Process Referrals to Specialist Practitioners
  • Prepare and Process Medical Accounts

4 Organise Schedules

  • Organise Appointments

5 Maintain Workplace Safety

  • Occupational Health & Safety

6 Computer Applications

  • Word Processing Software
  • Office Computer Systems

7 Writing Correspondence

  • Letter Structure
  • Formats
  • Editing & Proofreading

8 Confidentiality & Privacy in a Medical Environment

  • Codes of Conduct
  • Confidentiality & Privacy
  • Security Procedures

9 Phone Skills

  • Telephone techniques

Entry Requirements

There are no prerequisites to enrol in the course.

There are no prerequisites to enrol in the course.

Assessment Methods

At the end of certain modules, you will be assessed via project-based or written assessment tasks. You are to submit these assessments to your tutor who will mark and return your submissions. You will find the submission link on the course page. The process is repeated until you have completed all the assessment tasks.

At the end of certain modules, you will be assessed via project-based or written assessment tasks. You are to submit these assessments to your tutor who will mark and return your submissions. You will find the submission link on the course page. The process is repeated until you have completed all the assessment tasks.

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