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09:30 - Welcome, introduction and objectives for the day 09:45 - What is mediation and why is it so important? ? Understanding the history behind mediation ? Addressing the key principles and aims of mediation ? Why is mediation needed: the business case for mediation and advantages over litigation 10:15 - Understanding the law behind mediation and legal implications for the future ? The Gibbons Report, Civil Procedure Rules and the Employment Act ? Court support for mediation ? Understanding mediation in relation to disciplinary and grievance procedures ? Mediation clauses and the contract of employment 11:15 - Coffee 11:30 - Understanding conflict: Evaluating the behavioural reasons behind conflict at work. Identifying conflict hotspots in your organisation ? Why does conflict exist in the workplace? ? Conflict mindsets ? How to identify the root causes of conflict in the workplace and recognise the early stages of disruption ? The conflict triangle ? Dealing with conflict 12:30 - Lunch 13:30 - Gearing up for mediation and creating a workplace structure that works in your organisation ? Identifying where your organisation wants to be in relation to mediation ? Deciding where the mediation function should sit within the workplace ? Implementing a workplace structure: choosing between internal or external mediators and deciding upon the best course of action to take 14:45 - Coffee 15:00 - The process in practice. Evaluating different mediation styles ? Understanding facilitative, transformative and evaluative mediation and deciding which style best suits your organisation ? The phases of mediation and evaluating the role of the mediator ? Effectively managing the mediation process: record keeping and time management 16:00 - Interactive session: Where to go from here? ? Where will mediation fit within your organisation and in what shape and form? 16:30 - Close of seminar

09:30 - Welcome, introduction and objectives for the day 09:45 - What is mediation and why is it so important? ? Understanding the history behind mediation ? Addressing the key principles and aims of mediation ? Why is mediation needed: the business case for mediation and advantages over litigation 10:15 - Understanding the law behind mediation and legal implications for the future ? The Gibbons...

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