Loader
Course Image

Mediation & Strategic Conflict Resolution

Hemsley Fraser

Other Qualifications , Business

Course Description

Course duration: 1 day. Understand the legal and psychological background surrounding conflict at work and develop a best-fit mediation strategy to bring both people and organisational benefits to the business. Getting to grips with the management strategies surrounding conflict in the workplace can be a challenging process for HR. Successfully handling conflict and resolving disputes can have multiple advantages for business performance - improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. With the current overhaul of legislation in this area led by the Employment Act and the continued support for mediation from the courts and tribunals it is essential for HR to keep abreast of developments in this area. Mediation requires many skills. Yet without the thinking behind the process as well as a strategic implementation plan, no company will be fully equipped to use this form of alternative dispute resolution to their full advantage. This course is run in partnership with JSB. Is it right for me? Designed for HR professionals, line managers, in house councillors and legal advisers, policy advisers, employee communication professionals and employee and industrial relations officers. What will I learn? By the end of this seminar you will be able to: Learn how mediation can be linked to core business objectives and understand the legal framework surrounding Alternative Dispute Resolution. Evaluate the behavioural and emotional reasons behind conflict at work. Get to grips with the mediation process and the different styles of mediation which can be used. Gain practical advice on how to manage relationships successfully in your workplace. What will it cover? What is mediation and why is it so important? Understanding the history behind mediation Addressing the key principles and aims of mediation Why is mediation needed: the business case for mediation and advantages over litigation Understanding the law behind mediation and legal implications for the future The Gibbons Report, Civil Procedure Rules and the Employment Bill reforms Court support for mediation Understanding mediation in relation to disciplinary and grievance procedures Mediation clauses and the contract of employment Interactive session: evaluating the behavioural reasons behind conflict at work and identifying conflict hotspots in your organisation Why does conflict exist in the workplace and understanding the 'conflict triangle' How to identify the root causes of conflict in the workplace and recognise the early stages of disruption Gain an insight into the mind of the troubled employee The difficult person perception Dealing with conflict successfully: strategic advice on managing relationships and developing interpersonal skills Learn how to successfully manage complex relationships to avoid conflict: overcome problems such as job hierarchy, job security and competitiveness The importance of communication, confidentiality and rapport building Working with emotion: learn how to manage cultural and behavioural clashes Gearing up for mediation and creating a workplace structure that works in your organisation Identifying where your organisation wants to be in relation to mediation techniques Deciding where the mediation function should sit within the workplace Implementing a workplace structure: choosing between internal or external mediators and deciding upon the best course of action to take Planning for mediation and gathering information The process in practice and evaluating different mediation styles Understanding facilitative, transformative and evaluative mediation and deciding which style best suits your organisation The phases of mediation and evaluating the role of the mediator Effectively managing the mediation process: record keeping and time management Interactive session: where to go from now? Turning theory into practice in your organisation Where will me

Course duration: 1 day. Understand the legal and psychological background surrounding conflict at work and develop a best-fit mediation strategy to bring both people and organisational benefits to the business. Getting to grips with the management strategies surrounding conflict in the workplace can be a challenging process for HR. Successfully handling conflict and resolving disputes can have...

Read More