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Implementing ISO 9001:2000 Every successful company has a quality management system otherwise they would be inundated with customer complaints and returned products. What you may not have at the moment is a system which will meet the requirements of ISO 9001. In this two day workshop we show you how to understand the ISO 9001 requirements which apply to your organisation and to implement a system which meets these and is tailor made to your business. You will learn how to set up documentation systems which are user friendly and easy to control. The management system will not only pass the certification audit but will form the foundation for tangible business improvements. Benefits to Your Business Better operational consistency through using standardised and documented methods Improved competence of staff through quality awareness and other training More efficient business processes in all areas through defining and monitoring the processes Improved management control through clearly stated policies, set and measurable objectives Continual system development Better management information through data analysis, systems auditing and management review processes Increased awareness of customers needs and expectation through customer satisfaction monitoring Course Structure The course is designed with modules which cover the system requirements for both manufacturing and service industries. Our course leaders are all highly experienced in implementing quality management systems in both sectors and in obtaining first time passes with certification bodies such as BSI and SGS. They are also practising lead auditors registered with IRCA. With this experience they will comprehensively, cover using case studies, exercises and examples of best practice: Determining which clauses of ISO 9001 apply to you and which you can exclude How to do a gap analysis on your current system to determine the degree of compliance with ISO 9001 How to set the policy, objectives and how to construct the quality manual How to plan, structure and document your quality management system, its procedures and processes in the most effective and user friendly manner (we recommend flow charting and process mapping) How to define responsibilities and authorities for all quality related tasks How to set up measuring, monitoring and improvement processes How to implement an effective internal audit and system review programme How to develop quality related training programmes for management and staff at all levels of the organisation How to present your quality system in the most effective manner to a certification body

Implementing ISO 9001:2000 Every successful company has a quality management system otherwise they would be inundated with customer complaints and returned products. What you may not have at the moment is a system which will meet the requirements of ISO 9001. In this two day workshop we show you how to understand the ISO 9001 requirements which apply to your organisation and to implement a system...

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