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Mastering Telephone Etiquette and Communication Strategies

Global Edulink

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Course Description

Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to any organisation. Give yourself an advantage over your competition with a well-recognised qualification on your CV.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to...

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Course Content

Module Book 01 – Telephone Etiquette

Module Book 02 – Communication Strategies

Module Book 01 – Telephone Etiquette

Module Book 02 – Communication Strategies

Entry Requirements

Learners must be age 16 or over and should have a good grasp of the English language, literacy, numeracy and ICT.

Learners must be age 16 or over and should have a good grasp of the English language, literacy, numeracy and ICT.

Assessment Methods

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Additional Information

Successful candidates will be awarded a Mastering Telephone Etiquette and Communication Strategies certificate.

Successful candidates will be awarded a Mastering Telephone Etiquette and Communication Strategies certificate.

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