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Every trainer experiences really difficult situations in the classroom. What makes the difference is how those situations are handled to best effect; so that the delegates obtain the maximum benefit from the course, and you come out shining rather than with egg on your face. This Master Workshop provides the core knowledge and skills required to manage effectively individuals and groups who may deliberately, or inadvertently, cause a difficult situation in your session. It shows you how those situations can be handled diplomatically and professionally without causing offence or turning the delegates against you. This workshop also takes into account the types of organisational issues that we may face and the impact that this can have on individuals and groups prior, during and after the day. It also focuses on the willingness of managers to co-operate and how strong a training ethos we have within our own organisation. Programme details 0900 Registration and coffee 0930 Welcome, introduction and overview 0945 Typical training situations This session focuses on the types of organisational training, workshops and briefings that we deliver.From ''sheep dip'' training for large groups that may de-motivate but have a legal implication to the ''tick box'' mentality where individuals are sent to workshops or briefings with little communication and buy-in.It also focuses on the willingness of managers to co-operate and how strong a training ethos we have within our organisations. 1015 Delegate types and how to handle them Delivering a training course, workshop or briefing is only half the picture.Ensuring we stick to it and that all delegates contribute fairly, learn and feel valued is difficult to attain.So how do we deal with the know-it-all, superiority complex, extrovert and over talkative to the rejectionist, disinterested, insular, low energy, shy and under confident delegate? Let alone personality clashes! 1100 Break 1115 Delegate types and how to handle them This practical session will take delegates specific work situations as well as examples of discussed delegate types, and put them into practice using skills practice in a supportive environment.Consideration will also be given to equal opportunities, cultural differences and political correctness in a learning environment. 1230 Lunch 1315 Dealing with disruption and conflict situations Delegates may choose to express their views in a direct or indirect way during the course.This session considers the type of behaviour that an individualor group may display from indirect aggression such as patronisation or sarcasm, and the formation of ''group cliques'', not to mention silence, crying and poor time keeping as a tactic. Alternatively, direct aggression such as shouting, threatening, blaming, bullying of colleagues or tutor and general room disruption. 1400 Dealing with disruption and conflict situations This practical session will take delegates specific work situations as well as a range of real-life scenarios and put them into practice using skills practice and with tutor feedback. 1500 Break 1515 The Training Course From Hell! A practical and comprehensive case study that draws on the key learning points of the day.Delegates are asked to present back their findings to a collaborative and supportive group of course! 1630 Workshop closes Linda Sheldon Linda is an independent Training and Development Consultant, conference speaker and management trainer, who delivers a range of specialised trainer courses. Her experience in training and development has been gained while working as a training manager and external training consultant for several large blue-chip companies within the retail, financial, manufacturing, IT and telecommunication sectors. She has been responsible for the project management, design and delivery of major training programmes from green field sites through to acquisition and merger. Linda has a practical as well as academic appreciation of strategic trai

Every trainer experiences really difficult situations in the classroom. What makes the difference is how those situations are handled to best effect; so that the delegates obtain the maximum benefit from the course, and you come out shining rather than with egg on your face. This Master Workshop provides the core knowledge and skills required to manage effectively individuals and groups who may...

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