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Managing Tension - Positive Results with Difficult Behaviour

Principle Practice

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Course Description

Do you find it difficult to manage challenging situations? Do some people?s communication styles rub you up the wrong way? All of us face situations involving difficult people or situations from time to time, and this programme has been skilfully crafted to help you to understand how different interpersonal approaches assist communication and reduce conflict. Intensely practical, this programme will equip you with the skills and confidence to deal effectively with challenge and conflict.

Do you find it difficult to manage challenging situations? Do some people?s communication styles rub you up the wrong way? All of us face situations involving difficult people or situations from time to time, and this programme has been skilfully crafted to help you to understand how different interpersonal approaches assist communication and reduce conflict. Intensely practical, this programme...

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