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Managing Disruptive Passenger Behaviour (Situational Control and Physical Intervention Techniques for Aircrew)

Global Air Training

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Course Description

In response to cases of disruptive passenger behaviour, Global Air Training has developed this new programme, with input from airlines and experts in disruptive passenger handling in other industries. Research indicates: The largest proportion of all in-flight incidents will require only verbal intervention if dealt with using correct conflict management techniques If an incident becomes physically threatening, many of the currently taught defensive techniques are inappropriate and ineffective under pressure given only a few hours of training There will often be a large physical strength disparity between cabin crew and a disruptive, aggressive passenger Disruptive passenger handling procedures must be developed or updated in the context of a secure cockpit door policy The current security environment must be considered Our objective is to deliver a programme which can be taught in one day. The delegate will acquire skills in detecting, preventing and eliminating potential incidents of disruptive, unruly or criminal passenger behaviour, and effectively managing such incidents when they do occur whilst maintaining personal and passenger safety. In one application, this training system resulted in an 80% decrease in attacks on staff The delegate will develop techniques and principles which are easily remembered and used successfully, even when under pressure, following only one day of training. Delegates learn to: Understand the Corporate policy, State and International law on disruptive passengers Recognise and categorise a potentially disruptive situation Recognise behavioural markers that indicate escalation of the situation Select and apply appropriate intervention techniques to de-escalate the situation Maintain personal and passenger safety Become proficient in the techniques which may be used to control a disruptive passenger Effectively use self defence techniques in a violent or life-threatening situation Understand the procedure of handing over a restrained passenger to the appropriate authorities Outcome ?By the end of the session all candidates will be able to recognise and defuse verbally potentially violent encounters and apply physical intervention techniques should the need arise; this will be tested under pressure.?

In response to cases of disruptive passenger behaviour, Global Air Training has developed this new programme, with input from airlines and experts in disruptive passenger handling in other industries. Research indicates: The largest proportion of all in-flight incidents will require only verbal intervention if dealt with using correct conflict management techniques If an incident becomes...

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