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Unit aim(s) To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager Learning outcomes - The learner will: 1 - Know how to resolve conflict in the workplace ? Identify causes of conflict at work ? Describe the stages in the development of conflict ? Explain the effects of conflict on individual and team performance at work ? Explain any recognised techique a manager could use to minimise and resolve conflict in the workplace ? Describe how a manager could create harmony at work and engender a positive atmosphere in order to minimise the adverse effects of conflict Level: Optional for Award, Certifictae and Diploma ILM Level 3 Qualifications in First Line Management Notional credit value: 1

Unit aim(s) To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager Learning outcomes - The learner will: 1 - Know how to resolve conflict in the workplace ? Identify causes of conflict at work ? Describe the stages in the development of conflict ? Explain the effects of conflict on individual and team...

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